Return & Refund Policy

If there is a problem with your order — damaged item, wrong item, or non-delivery — you can request a return or refund from your order details page within 7 days of delivery.

How to Request a Refund

• Go to My Orders and select the relevant order.
• Submit a refund request with a reason and, if applicable, photo evidence.
• Dwaso Global reviews the request and may contact you or the vendor for more information.

Refund Status

Requests move through Requested → Under Review → Approved/Rejected → Refunded. You'll be notified at each stage.

Non-Refundable Situations

Change-of-mind returns after use, and items explicitly marked non-returnable at the time of purchase, are not eligible for refund.